Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@artinoor.com

Artwork

Yes. All paintings are 100% handmade by our artists. There is no printing involved in the process. Our artists only use highest-grade oil and acrylic paints.

Yes this is possible. We paint every painting on order so we are able to modify the color with the artist as you wish. What we need are just the right instruction and details (where to modify the painting).

You can send us details at info@artinoor.com so we can discuss it with the artist and make it happen for you. 

Yes this is possible. We paint every painting on order so we are able to modify the size with the artist as you wish. What we need are just the right instruction and details.

You can send us details at info@artinoor.com so we can discuss it with the artist and get the best price for you. 

The hanging system is mounted on the painting so it hangs as shown in the images. 

But It is possible to modify the hanging system to your liking. 

Art is relative and is perceived differently from anybody's perspective. If it satisfies your vision then all you need to do is make it happen. 

Let us know before you order so we can make sure the hanging system is built such that it satisfies your wishes. 

If you've ordered a painting with us we are able to supply you with real time photos of your order. It's even a part of our order process. We'll send you samples of the painting made and will only continue with the next process if we have your approval.

We do not have paintings in stock, all the paintings are made on orders. This ensures that we provide only original pieces. 

We can also make adjustments to anybody's wishes. For any wishes, send us an email on info@artinoor.com 

Frames And Framing Process

If you chose any option other than “Rolled Canvas” the painting will arrive framed and ready-to-hang.

If you chose the option of "Rolled Canvas", the painting will not come with a frame and will not be ready-to-hang. 

Prices include frames only if you choose any option other than “Rolled Canvas” at the time of ordering.

If you chose the option "Rolled Canvas" and you'd like to switch to a framed option, send us an email on info@artinoor.com and we will make it happen. 

The thickness of all frames are 1.2" or 3cm.

We use floating frames for our paintings as we believe they are aesthetically the best choice for the designs we have. 

The frame is made out of Czech Pinewood. We have 5 framing choices available. You can opt for the one best for your painting.

If you need any advice, send us an email on info@artinoor.com and we will make sure to help you the best way we can. 

This is done because we leave open space on every side for framing purposes. This ensures that the Rolled Canvas can be framed properly without any loss of canvas and quality. 

Returns

You will be refunded after the work has been returned to our office.

That's a shame, but it happens! You have 30 days after delivery of the work to let us know. We will organize and cover the costs of the return. You will be refunded once the artwork has been returned to the artist. In the case of returns after cancellation, you are responsible for packaging the work.

Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together.

According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. ARTINOOR covers the costs of repair and transport in case of damage during delivery.

Shipment & Delivery

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. 

The customs value is made up of:

  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

All extra costs are for the customer.

We ship worldwide.

All paintings are made to order. All paintings are shipped after painting, stretching, framing, and quality inspection are completed. This means that our average processing times range between 20-30 business days, depending on the painting's complexity. Paintings ordered as rolled canvas ship after 10 to 15 business days. All paintings come with free 100% insurance coverage. This time represents the painting and drying process.

 

US, CA: 4-5 business days

AU, NZ: 5-6 business days

EU: 3-5 business days

Rest of the world: 5-6 business days

Orders will have free shipping.

You will receive a tracking number when your painting is shipped.

In case if you have not received shipment tracking information, send us an email at info@artinoor.com and we will share tracking details with you as soon as possible. 

For Framed orders: We carefully package the framed painting and ship it out in a sturdy cardboard box.

For Rolled Canvas orders: We carefully roll up the cotton canvas and place it in a protective tube and then ship out. 

Absolutely! ARTINOOR organizes and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If in any case you suspect the order to take longer than you anticipated, send us an email on info@artinoor.com and we'll let you know the status of the order.